In order to provide a better enviroment of accomadation and restaurant, and also prevent COVIN-19 ,
Hotel Kuva Chateau has taken prevention procedrues  as following:
 
*All hotel staff including suppliers visiting the hotel premises must wear face masks and have their body temperatures measured and recorded.
*We kindly ask all guest to check temperature at check-in.
*If any hotel guest shows symptoms, such as coughing high body temperature (≧37.5°C) . Please inform our associate for assistance. We will assist the guest to seek medical attention.
*The hotel is obligated to report to corresponding authorities and reserves the right to refuse any person who fails to comply with instructions entry.
*Hand sanitizers are available in the public areas and the main entrances. The staff will disinfect the entire premises regularly to maintain a clean environment.
*The furniture, floor, and bathrooms in all guest rooms are cleaned with anti-bacterial cleaners to safeguard accommodation quality.
*Disinfectant sprays are available in the hotel’s reception area and restaurants. 
*Ear thermometers are available to assist guest to take their temperatures.
*If any hotel guest feels unwell or suffer symptoms, please wear face mask and contact any associates for further assistance.
 
Meanwhile, to prevent further spreading of the 2019 coronavirus (COVID-19), guests shall follow the following service policy and preventive measures to maintain public and personal health:
 
Service policy
The Hotel will evaluate the guests’ health with respect to risk of coronavirus infection before confirming whether the room and restaurant reservations are accepted. Regrettably, we will refuse reservations from guests with the following health risk concerns as well as reservations made on behalf of such guests through a third party. Room and restaurant reservations that have been completed will receive full refund of deposits.
 
• Those who receive Home Isolation Notice or Home-based Quarantine Notice and wish to stay at the hotel for quarantine purposes, or to dine at the hotel restaurants, hold meetings or visit the hotel.
• Those who came from the infected areas (Level 3: Warning Areas) or transferred flights in Level 3: Warning Areas; however the infected area shall be defined as announced by the government from time to time and are not limited to the above-mentioned three areas.
• Those who refuse to have body temperature taken or show symptoms of cough, fever, shortness of breath, and refuse to wear masks and seek medical advice.     
The guests are obligated to provide information to the hotel with full honesty:  
 
*The guests shall not withhold information about their own travel history, and the fact that they themselves or others (including their house mates, traveling companions and visitors) receive Home Isolation Notice, Home-based Quarantine Notice or Self-Management of Health Notice. In the event that any guest receives such notice after having checked in or entered the Hotel, the guest shall voluntarily inform the Hotel about the incident without withholding any information.
*In the event any guests, their relatives or anyone who makes a reservation on their behalf, knowingly withholds the abovementioned health risk information with respect to any of the individuals described above or any specific individual (including visitors), the Hotel may terminate the contract, refuse the service and return the deposit without any liability for damages. In the event the Hotel suffers any loss due to said behavior, the individuals involved shall be liable for full damages.

VAT Refund Guidelines for Foreign Travelers

Hotel KUVA Chateau is a Tax Refund Shopping (TRS)-posted store, which has the approval of Taipei National Tax Administration, Ministry of Finance.

Foreign travelers, who make purchases of at least NT $2,000 at Hotel KUVA Chateau on the same day, are eligible for a refund of the 5% VAT paid on those purchased goods. To claim the refund, it is necessary to apply at the port of the departure from the R.O.C. within 90 days following the date of purchase, and should take the purchased goods out of the country.

If you need to apply for the tax refund, you may obtain an application form for VAT refund at the first floor’s tax refund counter.

Requirement for VAT Refund:

Foreign travelers holding passports from countries other than the R.O.C., travel documents or R.O.C. passports without personal ID numbers attached.

Privacy Policy

This policy explains how cookies are used on this website. The policy may be amended from time to time. All changes made to this Privacy Policy will be updated on our website. By using this site you agree to the placement of cookies on your computer in accordance with the terms of this policy. If you do not wish to accept cookies from this site please either disable cookies or refrain from using this site.

What are Cookies?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer"s hard disk so that the website can recognise you when you revisit and remember certain information about you. This can include which pages you have visited, choices you have made from menus, any specific information you have entered into forms and the time and date of your visit.

Types of Cookies

There are two main types of cookies:

Session cookies: these are temporary cookies that expire at the end of a browser session; that is, when you leave the site. Session cookies allow the website to recognise you as you navigate between pages during a single browser session and allow you to use the website most efficiently. For example, session cookies enable a website to remember that a user has placed items in an online shopping basket.
Persistent cookies: in contrast to session cookies, persistent cookies are stored on your equipment between browsing sessions until expiry or deletion. They therefore enable the website to "recognise" you on your return, remember your preferences, and tailor services to you.
In addition to session cookies and persistent cookies, there may be other cookies which are set by the website which you have chosen to visit, such as this website, in order to provide us or third parties with information.

Our use of Cookies

We currently use, and may use in the future, cookies on our website. Cookies allow us to provide a customized experience. This is a common practice on most commercial websites.

By accessing our website, you agree that we can place cookies in your device. These cookies include domain information that is used to maintain aggregate website data and aids us to learn about the online behaviour of our guests, including how often they visit our website and their click-through behaviour on our website. This information is used to improve our website’s content and navigation for our guests and to personalize our guests’ online experience.

Our website may allow third parties to download cookies to your device. Third parties, including analytics firms and business partners, may use cookies and other technologies to collect non-personal data about your online activities while you are using our website.

We use session cookies to help us maintain security and verify your details whilst you use the website as you navigate from page to page, which enables you to avoid having to re-enter your details each time you enter a new page. We use persistent cookies to collect and compile anonymous, aggregated information for statistical and evaluation purposes to help us understand how users use the website and help us improve the structure of our website.

Some of our cookies may collect and store your personal information, such as your name or email address. We are committed to respecting and protecting your privacy and will ensure that all personal information collected by us is kept and treated in accordance with our privacy policy.

Refusing Cookies on this site

Most browsers are initially set to accept cookies. However, you have the ability to disable cookies if you wish, generally through changing your internet software browsing settings. It may also be possible to configure your browser settings to enable acceptance of specific cookies or to notify you each time a new cookie is about to be stored on your computer enabling you to decide whether to accept or reject the cookie.