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トップ＞レストラン＞Room- 60 Seconds Critique


GUEST COMMENT

Dear Guest：
Hotel Kuva Chateau is to provide you with a thoroughly enjoyable dining experience. To achieve this, we need your feedback. We would very much appreciate your comments by complete this questionnaire and returning it to us before you leave. Thank you for your help. Your sincerely.

　ROOM RESERVATION
Q1 . What influenced you to stay at Hotel Kuva Chateau
  Recommendation Previous Experience General Reputation
  Advertisement Travel Agent Internet
  Convention/ Conference Contract company Others
Q2 . Was your reservation handled promptly and efficiently?
  Excellent 　　　 Good 　　　 Poor
  What we should do to make you better：
Q3 . Purpose of visit
  Business 　 Tour 　 Transit 　 Others
       
　RECEPTION AND SERVICE
Q4 . A. Were you addressed by your surname?　○Yes 　○No
　　B. Did you receive friendly and courteous service from us?　○Excellent 　○Good　○Poor
　　C. About our service?　○Excellent 　○Good 　○Poor
CRITIQUE A. B. C.
Yes No Excellent Good Poor Excellent Good Poor
4.1 Limousine Driver
4.2 Front Desk Receptionist
4.3 Concierge
4.4 Room Attendant
4.5 Operator
       
　GUEST ROOM
Q5. Was your room found to be：　○Excellent 　○Good 　○Poor
CRITIQUE Excellent Good Poor
5.1 Cleaness
5.2 Comfortable
5.3 Properly supplied
5.4 All facilities in working order
5.5 Any suggestion for improvement
       
　RESTAURANT AND LOUNGE
Q6 . Please indicate the quality of food and service in our restaurants and lounge that you patronized.：
　　A. Quality of Food
　　B. Service
　　C. Were you called by surname?
Item A. B. C.
Excellent Good Poor Excellent Good Poor Yes No
6.1 Soho lounge(1F)
6.2 The Vivid (1F)
6.3 Tang’s Restaurant(2F)
6.4 Any suggestion for improvement
       
OVERALL CONCLUSION
Q7 . How would you rate the overall quality of the hotel?
  Excellent 　　　 Good 　　　 Poor
       
Q8 . Would you recommend by employee for his/ her excellent service?
  Employee’s Name　
  Area of work　
  Reason　　　
       
BETWEEN US
Q9 . Do you have any others suggestions or comments which would help us make your next visit more enjoyable.
 
  Thank you for your (valuable comments). We appreciate your taking the time to complete this critique and we are looking forward.
 
 
＊Personal data
Room No. Date Year Month Day
Name Nationality
Qccupation Gender
Tel
Address
E-mail
＊WHERE DO YOU GET THE INFORMATION ABOUT THIS?
From business associates/ colleagues
From friends/ family members
From radio or TV advertising
　　(please specify)
From newspaper or magazines advertising
　(please specify)
From Internet
　　(please specify)
Others
　　(please specify)
From Kuva newsletter of E-Letter
 

This completed questionnaire may be left at the Reception Desk and it will be forward to the General Manager personally. You might win free or Up-Grade at your next visit.

Your satisfaction is what we strain for.
   
　
 

 
address & enewspaper
  KUVA CHATEAU HOTEL　
Tel:886-3-2811818 Fax:886-3-2811616
No.398,Minchuan Rd.,Jungli,Taoyuan County, Taiwan 320, R.O.C